Refund policy

At our jewelry store, customer satisfaction is our priority 💖
If you receive a damaged or wrong product, you can request a return or exchange within 3 days of delivery.

Return Conditions:

• Product must be unused and in original packaging.
• Return request should be made within 3 days after receiving the order.
• Used or damaged products will not be accepted for return.
• Customers must provide order number and product pictures for verification.

Exchange Policy:

We only offer exchange for:

• Damaged items
• Wrong product received

After approval, the replacement process will be started immediately.